Scope and allocation of responsibility
LingYuanBuy handles refunds only for the order-assistance service fee it actually received. Product price, seller shipping, cash-on-delivery amounts, and product returns or exchanges are handled by the original seller or actual payee under its rules and applicable law; LingYuanBuy may assist with communication and evidence.
Before payment
You may cancel before paying the service fee, with no service fee charged for that request.
Paid but service not started
If the service has not started, the received service fee is generally refunded. Any legally permissible and necessary deduction will be explained in a verifiable way first.
Service started but not completed
We review completed work, reversibility, the reason for cancellation, and statutory rights to determine a full or partial refund. We do not apply a blanket no-refund rule after payment or service start.
LingYuanBuy cannot complete or service is complete
If LingYuanBuy cannot complete the service for reasons attributable to us, we refund the unprovided portion. Completion under the confirmed scope does not remove rights concerning defects, errors, or rights that cannot legally be waived.
Seller out of stock, cancellation, refusal, or changes
We will explain available options if the seller is out of stock, cancels, refuses, or changes price or terms. The service-fee outcome follows work actually performed and statutory rights; the actual payee returns product funds.
Duplicate charge or wrong amount
Report duplicate charges, amount mismatches, or suspected unauthorized payments promptly with the order number and redacted proof. We will check LingYuanBuy records and assist with the payment provider without requesting full card data.
Product returns, exchanges, and defects
The original seller or actual payee handles product returns, exchanges, defects, warranties, and product refunds under its rules and applicable law. Keep the product, packaging, receipts, and images. LingYuanBuy may relay the case but does not replace the seller.
How to apply, refund method, timing, and disputes
Apply by support email with the order number, reason, and necessary evidence. We normally respond within 7 business days after receiving complete information. Approved refunds use the original method or another agreed lawful method; bank posting time varies. Statutory rights remain available, including complaints and lawful remedies.