Frequently asked questions
Common questions about order requests, quotes, payment, delivery, and saved orders.
Before ordering
How do I submit an item?
Provide a link, screenshot, name, specification, and quantity. Complete details help us check faster.
Quotes and payment
When do I pay?
LingYuanBuy checks the item and costs first, provides a complete quote, and you pay after confirming it.
Convenience-store payment and pickup
When is payment information available?
It is provided according to the order status after quote confirmation. Use the information shown after reconnecting.
Delivery and arrival
Can I track my order?
Yes. Use your saved order link or My orders to see the current progress.
Cancellation, refunds, and after-sales
Can I cancel an order?
You can cancel before payment. After payment, contact support based on the actual processing status.
Saving and recovering orders
What if I cannot find my order?
Use the contact details from ordering or your saved secure link. Contact support if you need help.