Frequently asked questions
Common questions about order requests, quotes, payment, delivery, and saved orders.
Before ordering
How do I submit an item?
Provide a link, screenshot, name, specification, and quantity. Complete details help us check faster.
Quotes and payment
When do I pay?
LingYuanBuy first provides a formal service quote. After acceptance, this payment includes only the order-assistance fee. Product price and seller shipping are excluded and paid directly to the seller or carrier, possibly at pickup.
Convenience-store payment and pickup
When is payment information available?
It is provided according to the order status after quote confirmation. Use the information shown after reconnecting.
Delivery and arrival
Can I track my order?
Yes. Use your saved order link or My orders to see the current progress.
Cancellation, refunds, and after-sales
Can I cancel an order?
You can cancel before payment. After payment, contact support based on the actual processing status. View the refund and cancellation policy
Saving and recovering orders
What if I cannot find my order?
Use the contact details from ordering or your saved secure link. Contact support if you need help. Go to order lookup
Every request is reviewed individually
Examples of products you may submit for order-assistance review
The items below are examples of requests you may submit; they do not mean LingYuanBuy will necessarily accept them. Each request is reviewed individually based on source, seller payment method, specifications, shipping limits, legal requirements, and restricted-item rules.
Generally eligible to submit
- General daily necessities
- Clothing and accessories
- Stationery and books
- Home organization products
- General non-regulated electronic accessories
Manual review required
- Ordinary packaged food
- Beauty and personal-care products
- Products containing batteries
- High-value electronics
- Pre-order products
- Custom or non-cancellable products
- Products whose source, labeling, or specifications require extra confirmation
Not accepted
- Illegal products or products of unknown origin
- Medicines or medical-related products we are not qualified to handle
- Tobacco, alcohol, e-cigarettes, and related products
- Weapons, explosives, and dangerous goods
- Counterfeit goods
- Products requiring refrigeration, freezing, or high-risk transport
- Products that require LingYuanBuy to pay the product price
- Products prohibited by law or logistics rules