General support
Ask about website use, service flow, or general questions by email, LINE, or Facebook.
Contact support
Choose a traceable channel that matches your case. Refunds, data-rights requests, disputes, and billing anomalies should be submitted by support email.
Quote or order questions
Include the order number or secure link, product link or screenshot, and the contact method used for the order.
Refund or return assistance
Use support email and include the order number, payment time, issue description, and necessary evidence.
Personal-data rights requests
Send access, correction, deletion, restriction, objection, or consent-withdrawal requests by support email. We will first perform reasonable identity verification.
Support channels
- Support email
- [email protected]
- Support phone
- 0963-926-520
- Support hours
- Daily 08:00–22:00 (Taiwan time UTC+8)
How formal cases are recorded
Use support email for refunds, returns, data rights, transaction disputes, or billing anomalies. Social messages may be used for general questions but do not replace a formal case record.
Security notice
LingYuanBuy will not ask for a full card number, card security code, online-banking password, or one-time verification code. Do not send sensitive payment details through LINE, Facebook, or email.